Recently a client discussed warranty work he had done on his Mercedes over the past five years. During five years of “we got you covered”, his warranty service experience was very good. Appointments were easy to make. The service representative and the entire service staff were always very helpful. His loaner car was a clean recent model Mercedes. And, of course, once the warranty work was completed, he arrived at the dealership to pick up his repaired and detail cleaned Mercedes. Life was good.
Couple of years outside of warranty our client brought his Mercedes to an independent Mercedes specialist to check out an electrical problem. The mechanic’s inspection found the wire bundle replaced under warranty was again having problems. The original wire bundle, like the warranty replacement wire bundle, was flawed. The part was too short and susceptible to loosening up and breaking down. The independent Mercedes specialist recognized the flaw and properly repaired the wire bundle. The independent Mercedes specialist could have ordered a third wire bundle that again would break down in the near future. Instead, my independent Mercedes specialist exhibited excellent service that went beyond the ordering and replacing of multiple flawed wire bundles.
London Funding Corporation is a consultation and origination mortgage lending services corporation. We contract with other institutions for the funding and servicing of your mortgage loan. Through emails and mailings, these funding sources keep in touch with our clients. Like the excellent warranty repair service, most feedback we receive about the funding and servicing has been excellent. However, these funding sources (Wells Fargo, Quicken, Fremont Bank, etc…) are not mortgage consultation and origination experts. Good at funding and servicing. But, these institutions cannot provide the expert consultation and mortgage origination services that you deserve.
At London Funding Corporation we have proprietary computer software programs, over 80 wholesale lending sources and we ask critical questions. Many of our clients are either repeat clients or second and third generation clients. Just because a Wells Fargo 30 year fixed mortgage was the best solution the last time, the solution to your current mortgage financing needs may not be the same as last time. Mortgage programs have changed, our lending sources have improved and your answers to our critical questions are not the same answers. Yesterday’s solutions may not be the best answer for you mortgage lending needs today. We just do not take a warranty part off the shelf. We ask critical questions and work with you to discover today’s appropriate mortgage loan solution for your mortgage finance needs.